Written to be read, not agreed to.
Eleven documents covering what we collect, what the law entitles you to ask us for, what we owe you once you are a client, and what happens when money has to come back. Two of them are here because a statute says they must be: the PAIA manual and the supplier disclosure.
- Documents
- 11
- Last updated
- 2026-08-01
- Questions
- info@bonangtech.com
What governs your visit to bonangtech.com, and who is on the other end of it.
Privacy policy
What personal information we collect, why we hold it, how long we keep it, and the rights POPIA gives you over it.
/legal/privacy·Updated 2026-08-01Terms of use
The terms on which this website is offered, and the general terms that apply to work we do for clients.
/legal/terms·Updated 2026-08-01Cookie policy
This site sets one cookie-equivalent: the light or dark theme you choose. Nothing here tracks you across the web.
/legal/cookies·Updated 2026-08-01Supplier disclosure
The information section 43 of the ECT Act requires an electronic supplier to publish: who we are, where we are, what we sell, and how payment, handover and cancellation work.
/legal/ect-disclosure·Updated 2026-08-01Accessibility statement
The standard this site is held to, what is built in, what we know is not perfect yet, and how to tell us when something is unusable.
/legal/accessibility·Updated 2026-08-01
The two Acts that give you a say over information we hold, and the documents each one requires us to publish.
POPIA and your rights
The rights the Protection of Personal Information Act gives you over what we hold, how to exercise them, and how to complain to the Information Regulator.
/legal/popia·Updated 2026-08-01PAIA manual
The section 51 manual the Promotion of Access to Information Act requires: what records we hold, how to ask for one, what it costs, and what happens if we say no.
/legal/paia·Updated 2026-08-01
What applies once there is a quotation, an invoice or something of yours running on our infrastructure.
Refund & cancellation policy
How deposits, project cancellations and monthly services work, including your rights under the Consumer Protection Act.
/legal/refunds·Updated 2026-08-01Acceptable use policy
What may and may not run on hosting, mail and infrastructure we provide, and what happens when something crosses the line.
/legal/acceptable-use·Updated 2026-08-01Service level agreement
What 99.9% uptime commits us to in minutes, how quickly we answer, what is excluded, and what you get back when we miss.
/legal/sla·Updated 2026-08-01Security policy
How we secure what we build and run, who our sub-processors are, what happens in an incident, and how to report a vulnerability to us.
/legal/security·Updated 2026-08-01
These are written in plain language so that they can actually be read, and they set out what we genuinely do. They are not legal advice to you, and they do not replace the signed agreement for a specific piece of work: where a signed agreement says something different, it is the one that governs. If anything here matters enough to argue about, write to info@bonangtech.com and we will put you in front of a person rather than a clause.